Teleperformance closing Burbank office; employees will work from home
Teleperformance USA-FHCS will shutter its Burbank office next month, but the facility’s 140 employees won’t be out of work.
Instead, they’ll be working from home.
In a letter sent to the state Employment Development Department, the French outsourcing services company said it recently made plans to “change the structure of our customer service organization.”
The Worker Adjustment and Retraining Notification Act requires employers to provide 60 days advance written notice of a pending mass layoff or facility closure.
“Specifically, the changes relate to how we will handle customer and client inquiries and where those inquiries will be answered,” Kerry E. Black, the company’s regional director of corporate human resources, wrote in the letter.
The Burbank office, at 111 N. 1st St., Suite 201, will close March 31, Black said, adding that the crew of all non-union employees will become work-at-home agents and still be employed by Teleperformance.
The letter includes a tally of the affected workers:
- Transcriptionist/typists – 108
- Representatives – 15
- Supervisors – 6
- Operations administrative assistant – 4
- Assistant contact center manager – 3
- Contact center manager – 1
- Director of operations – 1
- Client services administrative assistant – 1
- Quality assurance analyst – 1
Teleperformance specializes in outsourced customer service management, also known as business process outsourcing. The company provides customer acquisition, customer care, technical support, debt collection, social media and other services around the world.
Teleperformance serves a variety of industries, including automotive, banking and financial services, healthcare, e-commerce retail, technology, telecom and media, travel, logistics and hospitality and utilities.
from https://ift.tt/eA8V8J Orange County Register https://ift.tt/39VqkUu
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